A study on the effectiveness of total quality management: case study of Bintulu development authority/ Jering Udol… [et.al.]

• Main Authors: Udol, Jering, Anyau, Donita Kinchang, Jock, Roslind, Janggi, Linggang
• Format: Student Project
• Language: English
• Published: 2005
• Subjects: H Social Sciences (General); Personnel management. Employment management
• Online Access: https://ir.uitm.edu.my/id/eprint/82653/1/82653.pdf; https://ir.uitm.edu.my/id/eprint/82653/

Quality is fast becoming one of the competitive issues of the 1980s and 1990s. Pressures for improvement have become intense. The result is a heightened interest in quality management at many Malaysian organizations, both public and private, and a growing recognition of quality's strategic importance. The issue of globalization today has pounded more pressures for quality improvement. A public service organization, the Bintulu Development Authority (BDA), is one among those many organizations that has the drive and ambition to be among the world-class in providing better and quality services to their customers. In August 1994, BDA launched the implementation of TQM in the organization.