Measuring service quality: a study at Immigration Department, Kota Kinabalu, Sabah / Salina Ahad

• 第一著者: Ahad, Salina
• フォーマット: Student Project
• 言語: English
• 出版事項: 2014
• 主題: Consumer satisfaction; JV Colonies and colonization. Emigration and immigration. International migration
• オンライン･アクセス: https://ir.uitm.edu.my/id/eprint/78518/1/78518.pdf; https://ir.uitm.edu.my/id/eprint/78518/

The aim of this research is to measure service quality of Immigration Department and determine the relationship between the Immigration Department service quality and customer satisfaction. The study was conducted at Immigration Department in Kota Kinabalu and focus particularly in the areas of serv...