Patient experience and satisfaction: a study on service quality of Emergency Unit Sibu General Hospital, Sarawak / Caroline Gregory

• Main Author: Gregory, Caroline
• Format: Student Project
• Language: English
• Published: 2017
• Subjects: Consumer satisfaction; Customer services. Customer relations; Research; Hospitals. Health facilities; Hospital care
• Online Access: https://ir.uitm.edu.my/id/eprint/77644/1/77644.pdf; https://ir.uitm.edu.my/id/eprint/77644/

Service quality and patient expectation and satisfaction play a very vital concept that hospital industry must understand in order to remain aggressive in business and hence grow. It is very vital for hospital industry to know on how to measure these constructs from the consumers’ perspective in ord...