Cover Image

ADS411 : Introduction to quality management / Faculty of Administrative Science & Policy Studies

This is an introductory course to quality management in the organisation. It begins with the fundamental concepts of quality and total quality (TQ) and views on quality by different quality experts. It moves on to understand the concept of service quality, followed by identifying the customer and th...

Full description

Saved in:
Bibliographic Details
Main Author: UiTM, Faculty of Administrative Science & Policy Studies
Format: Teaching Resource
Language:English
Subjects:
Curriculum
Universiti Teknologi MARA
Online Access:https://ir.uitm.edu.my/id/eprint/77448/1/77448.pdf
https://ir.uitm.edu.my/id/eprint/77448/
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.uitm.ir.77448
record_format eprints
spelling my.uitm.ir.774482023-05-16T01:49:41Z https://ir.uitm.edu.my/id/eprint/77448/ ADS411 : Introduction to quality management / Faculty of Administrative Science & Policy Studies UiTM, Faculty of Administrative Science & Policy Studies Curriculum Universiti Teknologi MARA This is an introductory course to quality management in the organisation. It begins with the fundamental concepts of quality and total quality (TQ) and views on quality by different quality experts. It moves on to understand the concept of service quality, followed by identifying the customer and the ethics in quality management implementation. The course will be ended with the establishment of quality culture and identifying the challenges of quality management in the organisation. Teaching Resource NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/77448/1/77448.pdf ADS411 : Introduction to quality management / Faculty of Administrative Science & Policy Studies. [Teaching Resource]
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Curriculum
Universiti Teknologi MARA
spellingShingle Curriculum
Universiti Teknologi MARA
UiTM, Faculty of Administrative Science & Policy Studies
ADS411 : Introduction to quality management / Faculty of Administrative Science & Policy Studies
description This is an introductory course to quality management in the organisation. It begins with the fundamental concepts of quality and total quality (TQ) and views on quality by different quality experts. It moves on to understand the concept of service quality, followed by identifying the customer and the ethics in quality management implementation. The course will be ended with the establishment of quality culture and identifying the challenges of quality management in the organisation.
format Teaching Resource
author UiTM, Faculty of Administrative Science & Policy Studies
author_facet UiTM, Faculty of Administrative Science & Policy Studies
author_sort UiTM, Faculty of Administrative Science & Policy Studies
title ADS411 : Introduction to quality management / Faculty of Administrative Science & Policy Studies
title_short ADS411 : Introduction to quality management / Faculty of Administrative Science & Policy Studies
title_full ADS411 : Introduction to quality management / Faculty of Administrative Science & Policy Studies
title_fullStr ADS411 : Introduction to quality management / Faculty of Administrative Science & Policy Studies
title_full_unstemmed ADS411 : Introduction to quality management / Faculty of Administrative Science & Policy Studies
title_sort ads411 : introduction to quality management / faculty of administrative science & policy studies
url https://ir.uitm.edu.my/id/eprint/77448/1/77448.pdf
https://ir.uitm.edu.my/id/eprint/77448/
_version_ 1768011639039197184
score 13.18916

Similar Items