Customers satisfaction on mobile telecommunication in Kuching: case study on CMS Cement employees / Veronica Meling Akeng

• Main Author: Akeng, Veronica Meling
• Format: Student Project
• Language: English
• Published: 2017
• Subjects: H Social Sciences (General); HF Commerce; Consumer satisfaction
• Online Access: https://ir.uitm.edu.my/id/eprint/75097/1/75097.pdf; https://ir.uitm.edu.my/id/eprint/75097/

The purpose of this study is to determine factors that affect customers’ satisfaction on mobile telecommunication in Kuching, a case study on CMS employees. Factors related to services like call quality, network coverage, signal strength, internet service, price fairness, customer support service an...