COVID-19: factors causing hospitality worker's emotional job stress and the coping strategy used/ Arnieyantie A.H, Nadia Liana M.K and Wan Ezdriani W.A.

• Main Authors: A.H, Arnieyantie, M.K, Nadia Liana, W.A, Wan Ezdriani
• Format: Article
• Language: English
• Published: Universiti Teknologi Mara Selangor 2022
• Subjects: Job stress. Stress management; Human physiology. Including general works on human biology; Stress. Adjustment. Adjustment disorders
• Online Access: https://ir.uitm.edu.my/id/eprint/74698/1/74698.pdf; https://ir.uitm.edu.my/id/eprint/74698/; https://myjms.mohe.gov.my/index.php/ABRIJ/

Despite the continued spread of the novel COVID-19, few investigations on the emotional stress caused by the pandemic have been done. This study investigated the factors causing hospitality workers to experience emotional job stress and how they cope. A semi-structured interview was applied to eight...