Container port service quality on ROPMIS Conceptual Model: a case study of Sabah Port Sdn Bhd, Malaysia / Siti Maisarah Mohd Jasmin

• Main Author: Mohd Jasmin, Siti Maisarah
• Format: Student Project
• Language: English
• Published: 2011
• Subjects: Transportation (General works). Communication and traffic; Water transportation; Shipping
• Online Access: https://ir.uitm.edu.my/id/eprint/71965/1/71965.pdf; https://ir.uitm.edu.my/id/eprint/71965/

Delivering quality in services sectors are a major element in satisfying the target customers. In return, profit and loyalty as to retaining customers can be achieved. This study is done to serve the above statement. The purpose of this study is to examine the quality of service offered by port in S...