The development and implementation of mobile help desk system- usability acceptance and design issues based on Shackel’s model / Siti Raihana Md Noor

• Main Author: Md Noor, Siti Raihana
• Format: Student Project
• Language: English
• Published: Faculty of Information Technology and Quantitative Sciences 2006
• Subjects: TK Electrical engineering. Electronics. Nuclear engineering; General works, treatises, and textbooks
• Online Access: http://ir.uitm.edu.my/id/eprint/706/1/PPb_SITI%20RAIHANA%20MD%20NOOR%20CS%2006_5%20P01.pdf; http://ir.uitm.edu.my/id/eprint/706/

In the traditional help desk, one person is responsible in handling calls and sorting problem by resorting to various information and knowledge sources. This process is inefficient because many calls are abandoned due to the phone line being busy. Oftentimes, the person who handles the help desk spe...