Investigating library staff responses towards reference sevice via texting / Nurul Amira Taib and Syanta Marlisa Relovia Golot
Libraries hold responsibility to provide information to its user, its serve many kind of user and try to satisfy their users need, thus libraries usually always find a ways to improve their services to serve patrons better. Reference services via texting in libraries can be useful to improve librari...
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2013
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Online Access: | https://ir.uitm.edu.my/id/eprint/70124/1/70124.pdf https://ir.uitm.edu.my/id/eprint/70124/ |
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my.uitm.ir.701242023-05-25T06:44:36Z https://ir.uitm.edu.my/id/eprint/70124/ Investigating library staff responses towards reference sevice via texting / Nurul Amira Taib and Syanta Marlisa Relovia Golot Taib, Nurul Amira Relovia Golot, Syanta Marlisa Electronic mail systems. General works. Text messages (Cell phone systems) Personnel. Librarians Libraries hold responsibility to provide information to its user, its serve many kind of user and try to satisfy their users need, thus libraries usually always find a ways to improve their services to serve patrons better. Reference services via texting in libraries can be useful to improve libraries reference services. The purpose of tliis study is to investigating library staffs responses towards reference service via texting. The study also to determine user's knowledge about these services which may be help the library to increase the user satisfaction of the university library's customer services and it is also one of the method to improve the customer service at PTAR. There are only 26 respondents for this research study. The respondents are librarian and library assistants from PTAR 1, PTAR 2, PTAR 3, PTAR 4, FSPU library, INTEC library, Puncak Perdana library and Puncak Alam library. 2013 Research Reports NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/70124/1/70124.pdf Investigating library staff responses towards reference sevice via texting / Nurul Amira Taib and Syanta Marlisa Relovia Golot. (2013) [Research Reports] (Unpublished) |
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Tun Abdul Razak Library |
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Electronic mail systems. General works. Text messages (Cell phone systems) Personnel. Librarians |
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Electronic mail systems. General works. Text messages (Cell phone systems) Personnel. Librarians Taib, Nurul Amira Relovia Golot, Syanta Marlisa Investigating library staff responses towards reference sevice via texting / Nurul Amira Taib and Syanta Marlisa Relovia Golot |
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Libraries hold responsibility to provide information to its user, its serve many kind of user and try to satisfy their users need, thus libraries usually always find a ways to improve their services to serve patrons better. Reference services via texting in libraries can be useful to improve libraries reference services. The purpose of tliis study is to investigating library staffs responses towards reference service via texting. The study also to determine user's knowledge about these services which may be help the library to increase the user satisfaction of the university library's customer services and it is also one of the method to improve the customer service at PTAR. There are only 26 respondents for this research study. The respondents are librarian and library assistants from PTAR 1, PTAR 2, PTAR 3, PTAR 4, FSPU library, INTEC library, Puncak Perdana library and Puncak Alam library. |
format |
Research Reports |
author |
Taib, Nurul Amira Relovia Golot, Syanta Marlisa |
author_facet |
Taib, Nurul Amira Relovia Golot, Syanta Marlisa |
author_sort |
Taib, Nurul Amira |
title |
Investigating library staff responses towards reference sevice via texting / Nurul Amira Taib and Syanta Marlisa Relovia Golot |
title_short |
Investigating library staff responses towards reference sevice via texting / Nurul Amira Taib and Syanta Marlisa Relovia Golot |
title_full |
Investigating library staff responses towards reference sevice via texting / Nurul Amira Taib and Syanta Marlisa Relovia Golot |
title_fullStr |
Investigating library staff responses towards reference sevice via texting / Nurul Amira Taib and Syanta Marlisa Relovia Golot |
title_full_unstemmed |
Investigating library staff responses towards reference sevice via texting / Nurul Amira Taib and Syanta Marlisa Relovia Golot |
title_sort |
investigating library staff responses towards reference sevice via texting / nurul amira taib and syanta marlisa relovia golot |
publishDate |
2013 |
url |
https://ir.uitm.edu.my/id/eprint/70124/1/70124.pdf https://ir.uitm.edu.my/id/eprint/70124/ |
_version_ |
1768011524662624256 |
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13.160551 |