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The relationship between e-commerce and customer satisfaction among government servant in Majlis Perbandaran Seberang Prai, Pulau Pinang / Muhamad Hafis Ramli

With the development of Internet, e-commerce is developing rapidly in Malaysia a a new way for online business transaction. Therefore, it is important for this research paper to identify the determinants of consumer satisfaction towards e-commerce for among government ervant in Hospital Seberang Jay...

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Main Author: Ramli, Muhamad Hafis
Format: Thesis
Language:English
Published: 2014
Subjects:
Consumer satisfaction
Electronic commerce
Local government
Online Access:https://ir.uitm.edu.my/id/eprint/70016/1/70016.pdf
https://ir.uitm.edu.my/id/eprint/70016/
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id my.uitm.ir.70016
record_format eprints
spelling my.uitm.ir.700162022-11-24T00:12:38Z https://ir.uitm.edu.my/id/eprint/70016/ The relationship between e-commerce and customer satisfaction among government servant in Majlis Perbandaran Seberang Prai, Pulau Pinang / Muhamad Hafis Ramli Ramli, Muhamad Hafis Consumer satisfaction Electronic commerce Local government With the development of Internet, e-commerce is developing rapidly in Malaysia a a new way for online business transaction. Therefore, it is important for this research paper to identify the determinants of consumer satisfaction towards e-commerce for among government ervant in Hospital Seberang Jaya, Pulau Pinang. A total of 110 e­commerce users had participated in this research. The findings revealed that website design, payment method, information quality, security and privacy are positively related to customer satisfaction towards e-commerce among government servant in Hospital Seberang Jaya, Pulau Pinang. Data are gathered through survey among the government servant in Hospital Seberang Jaya, Pulau Pinang which has experience in e-commerce. 2014 Thesis NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/70016/1/70016.pdf The relationship between e-commerce and customer satisfaction among government servant in Majlis Perbandaran Seberang Prai, Pulau Pinang / Muhamad Hafis Ramli. (2014) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Consumer satisfaction
Electronic commerce
Local government
spellingShingle Consumer satisfaction
Electronic commerce
Local government
Ramli, Muhamad Hafis
The relationship between e-commerce and customer satisfaction among government servant in Majlis Perbandaran Seberang Prai, Pulau Pinang / Muhamad Hafis Ramli
description With the development of Internet, e-commerce is developing rapidly in Malaysia a a new way for online business transaction. Therefore, it is important for this research paper to identify the determinants of consumer satisfaction towards e-commerce for among government ervant in Hospital Seberang Jaya, Pulau Pinang. A total of 110 e­commerce users had participated in this research. The findings revealed that website design, payment method, information quality, security and privacy are positively related to customer satisfaction towards e-commerce among government servant in Hospital Seberang Jaya, Pulau Pinang. Data are gathered through survey among the government servant in Hospital Seberang Jaya, Pulau Pinang which has experience in e-commerce.
format Thesis
author Ramli, Muhamad Hafis
author_facet Ramli, Muhamad Hafis
author_sort Ramli, Muhamad Hafis
title The relationship between e-commerce and customer satisfaction among government servant in Majlis Perbandaran Seberang Prai, Pulau Pinang / Muhamad Hafis Ramli
title_short The relationship between e-commerce and customer satisfaction among government servant in Majlis Perbandaran Seberang Prai, Pulau Pinang / Muhamad Hafis Ramli
title_full The relationship between e-commerce and customer satisfaction among government servant in Majlis Perbandaran Seberang Prai, Pulau Pinang / Muhamad Hafis Ramli
title_fullStr The relationship between e-commerce and customer satisfaction among government servant in Majlis Perbandaran Seberang Prai, Pulau Pinang / Muhamad Hafis Ramli
title_full_unstemmed The relationship between e-commerce and customer satisfaction among government servant in Majlis Perbandaran Seberang Prai, Pulau Pinang / Muhamad Hafis Ramli
title_sort relationship between e-commerce and customer satisfaction among government servant in majlis perbandaran seberang prai, pulau pinang / muhamad hafis ramli
publishDate 2014
url https://ir.uitm.edu.my/id/eprint/70016/1/70016.pdf
https://ir.uitm.edu.my/id/eprint/70016/
_version_ 1751539988553531392
score 13.160551

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