The relationship between service quality and employee satisfaction among staff at Permodalan Nasional Berhad (PNB) / Muhammad Dhiya'uddin Md Hassan
The title for this study is the relationship between service quality and customer satisfaction among staff in Pemodalan Nasional Berhad. The purpose of this study was to investigate which dimensions are the best predictors of overall service quality perceived by the customers in Permodalan Nasional...
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| Format: | Thesis |
| Language: | English |
| Published: |
2015
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| Online Access: | https://ir.uitm.edu.my/id/eprint/69327/1/69327.pdf https://ir.uitm.edu.my/id/eprint/69327/ |
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