Satisfaction determinants of airlines industry in Malaysia / Mohd Remie Mohd Johan ... [et al.]

• Main Authors: Mohd Johan, Mohd Remie, Annuar, Nursyamilah, Joseph, Jechonias Sushant, Kalai Kumar, Sonika
• Format: Article
• Language: English
• Published: Universiti Teknologi MARA, Perlis 2020
• Subjects: Air transportation. Airlines; Consumer satisfaction
• Online Access: https://ir.uitm.edu.my/id/eprint/69215/1/69215.pdf; https://ir.uitm.edu.my/id/eprint/69215/; https://myjms.mohe.gov.my/index.php/intelek

This study provides detailed information on customer satisfaction and decision making on choosing a full-service airline in Malaysia based on the number of complaints lodged to MAVCOM. To ensure the study was done with zero-errors, the information stated in this investigation were acquired from a ta...