Exploring guests’ service experience of boutique backpacker hostels: a critical incident technique (CIT) approach/ Jasmine Zea Raziah Radha Rashid-Radha, Mohd Fadil Mohd Yusof and Noor Azimin Zainol
This conceptual paper aims to investigate the extent to which current services and facilities provided by boutique hostels influence guests’ evaluation of the service experience. The boutique hostel is a fairly new concept that is being introduced to fulfil the expectations of a more heterogenous ba...
保存先:
主要な著者: | , , |
---|---|
フォーマット: | 論文 |
言語: | English |
出版事項: |
Faculty of Hotel & Tourism Management, Universiti Teknologi MARA
2022
|
主題: | |
オンライン・アクセス: | https://ir.uitm.edu.my/id/eprint/68151/1/68151.pdf https://ir.uitm.edu.my/id/eprint/68151/ https://www.jthca.org/ |
タグ: |
タグ追加
タグなし, このレコードへの初めてのタグを付けませんか!
|