Exploring guests’ service experience of boutique backpacker hostels: a critical incident technique (CIT) approach/ Jasmine Zea Raziah Radha Rashid-Radha, Mohd Fadil Mohd Yusof and Noor Azimin Zainol

• Main Authors: Rashid-Radha, Jasmine Zea Raziah Radha, Mohd Yusof, Mohd Fadil, Zainol, Noor Azimin
• Format: Article
• Language: English
• Published: Faculty of Hotel & Tourism Management, Universiti Teknologi MARA 2022
• Subjects: Travel and state. Tourism; Outdoor life. Outdoor recreation
• Online Access: https://ir.uitm.edu.my/id/eprint/68151/1/68151.pdf; https://ir.uitm.edu.my/id/eprint/68151/; https://www.jthca.org/

This conceptual paper aims to investigate the extent to which current services and facilities provided by boutique hostels influence guests’ evaluation of the service experience. The boutique hostel is a fairly new concept that is being introduced to fulfil the expectations of a more heterogenous ba...