A research on the government efficiency in handling public feedback to improve their service quality (performance) in Kota Kinabalu / Aminuddin Hashim and Hafizan James Kilong

• Main Authors: Hashim, Aminuddin, James Kilong, Hafizan
• Format: Student Project
• Language: English
• Published: 2016
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer complaints. Complaint letters; Performance standards
• Online Access: https://ir.uitm.edu.my/id/eprint/67825/1/67825.pdf; https://ir.uitm.edu.my/id/eprint/67825/

Nowadays, the Malaysian government had improved their service qualities towards more customers friendlier In giving more quality service, some government agencies need to be evaluated about their procedure in handling public feedback in order to gain improvement for their service delivery by gaining...