The impact of supervisory status on job satisfaction for hospitality and non-hospitality workers/ Maureen Snow Andrade, Doug Miller and Jonathan H. Westover

• Main Authors: Andrade, Maureen Snow, Miller, Doug, Westover, Jonathan H.
• Format: Article
• Language: English
• Published: Faculty of Hotel & Tourism Management, Universiti Teknologi MARA 2021
• Subjects: Job satisfaction; Hospitality industry. Hotels, clubs, restaurants, etc. Food service
• Online Access: https://ir.uitm.edu.my/id/eprint/67508/1/67508.pdf; https://ir.uitm.edu.my/id/eprint/67508/; https://www.jthca.org/

Job satisfaction contributes to organizational success. Workers in supervisory positions have stressful responsibilities and long working hours; however, they may also enjoy greater autonomy, higher salaries, and other advantages than non-supervisors. Hospitality workers, in particular, are subject to conditions that contribute to work-life conflict. This study compares job satisfaction for hospitality industry supervisors and non-supervisors as well as supervisors and non-supervisors in all occupations. Findings indicate that hotel industry supervisors are more satisfied than non-supervisors with some exceptions within specific hospitality occupations. Both hospitality supervisors and non-supervisors are less satisfied than their counterparts in all occupations.