Measurement of user acceptance towards online room booking system (E-Tempah) at UiTM Kota Bharu Campus / Shariza Mohd Said

• Main Author: Mohd Said, Shariza
• Format: Thesis
• Language: English
• Published: 2012
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Reservation systems
• Online Access: https://ir.uitm.edu.my/id/eprint/64264/1/64264.pdf; https://ir.uitm.edu.my/id/eprint/64264/

In the development of a system, the emphasis on user acceptance of the system should be noted for systems developer to achieve goals and to provide convenience to all parties. The development of Online Room Booking System (E-Tempah System) at UiTM Kota Bharu Campus is based on various problems faced by students and lecturers. This is due to the overlapping schedules and the latest information that is not synchronized with UiTM Integrated Course Registration and Scheduling System (ICRESS). This system has been well utilized by all users and has been extending to other UiTM campuses, however no studies have been made particularly in relation to user acceptance on that system effectiveness and the use of the system. This paper embarks three objectives. The first objective is to analyze and determine user's acceptance factors that significantly describes the current usage of E-Tempah System using TAM model. Second objective is to identify the demographic criteria towards the user acceptance and third objective is to identify the demographic criteria towards satisfaction level on E-Tempah System. Measurement of user acceptance of this system is made via a Technology Acceptance Model (TAM) where this model had already established in study of technology analysis acceptance. The questionnaire have been distributed to the user in order to execute the quantitative analyze. In collecting the data, the respondents are from registered user on the system. Data were analyzed using Statistical Package for Social Science Version 19.0. The test data was interpreted using three types of analysis which are frequency distribution analysis, descriptive statistics and correlation analysis. There are a few recommendations made by researcher to improve the user acceptance in order to make the E-Tempah system become better system in future such as develop the system by using mobile application or other new technology updated.