A study on services quality of Mass Rapid Transit in Sungai Buloh- Kajang Line towards customers’ satisfaction / Norzakiah Mohamad Yunos
This study examines services quality of Mass Rapid Transit in Sungai Buloh- Kajang Line towards customers’ satisfaction. Four dimensions in SERVQUAL were applied as the indicators to influence customer satisfaction. In this study determines that most significant elements that contribute to Service Q...
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| Format: | Student Project |
| Language: | English |
| Published: |
2017
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| Online Access: | https://ir.uitm.edu.my/id/eprint/62841/1/62841.pdf https://ir.uitm.edu.my/id/eprint/62841/ |
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