The relationship between technostress and job satisfaction among non-executive staff at Jabatan Kerja Raya (JKR) Sarawak, Samarahan Division / Tengku Nur Hidayah Tengku Ali

• Main Author: Tengku Ali, Tengku Nur Hidayah
• Format: Student Project
• Language: English
• Subjects: HA Statistics; Theory and method of social science statistics; Surveys. Sampling. Statistical survey methodology; HF Commerce; Job stress. Stress management
• Online Access: https://ir.uitm.edu.my/id/eprint/62480/1/62480.pdf; https://ir.uitm.edu.my/id/eprint/62480/

The study investigated the relationship between technostress and job satisfaction among non-executive staff at Jabatan Kerja Raya (JKR), Samarahan Division. There are three objectives for this study; to investigate the relationship between techno-overload and job satisfaction among non-executive staff at Jabatan Kerja Raya (JKR), to determine the relationship between technouncertainty and job satisfaction among non-executive staff at Jabatan Kerja Raya (JKR) and to identify the relationship between techno-complexity and job satisfaction among non-executive staff at Jabatan Kerja Raya (JKR). The literature review was done by using the conceptual framework as adapted for analysis. Then, the data were collected through the questionnaire. A correlational survey research design was adapted using quantitative methods. Therefore, convenience sampling technique was used to select the respondents and the questionnaires have been distributed to 86 respondents at Jabatan Kerja Raya (JKR), Samarahan Division. Findings revealed that there were weak relationship between technostress and job satisfaction among non-executive staff at Jabatan Kerja Raya (JKR), Samarahan Division. Techno-overload and job satisfaction were r= -0.009, techno-uncertainty and job satisfaction were r=0.239, and techno-complexity and job satisfaction were r=-0.169. Thus, it can be concluded that technostress creators which are techno-overload, techno-uncertainty and technocomplexity have a little influence toward job satisfaction. The study recommends that the organization should take the first step in preventing technostress among their employees by limiting the use of technology when delegating the task. This may help them to gain their job satisfaction way much better when they do not suffer.