The relationship between service quality and employee satisfaction at Menara Felda / Nur Suhaizad Mat Jusoff

• Main Author: Mat Jusoff, Nur Suhaizad
• Format: Student Project
• Language: English
• Published: 2017
• Subjects: H Social Sciences (General); HF Commerce; Personnel management. Employment management; Job satisfaction; Employee motivation; Research; Statistical methods
• Online Access: https://ir.uitm.edu.my/id/eprint/62298/1/62298.pdf; https://ir.uitm.edu.my/id/eprint/62298/

Service quality and employee satisfaction are very important concept that company must understand in order to remain competitive in business and hence grow. It is very important to improve the service that company provide to the employee. This study attempts to study the relationship between service quality and employee satisfaction. The questionnaires designated and delivered to a sample of 100 respondents in Menara Felda. The findings of this study reveal that service quality is a vital factor that determines the level of employee satisfaction. Specially, the result of this study reveals that the better the service quality provided, the higher the level of employee satisfaction.