Service quality and customer satisfaction of low cost carried on pre-flight, in-flight, and post flight; a case of Malindo Air / Aini Nazirah Ahman, Muhammad Nabil Fikri Razman and Zainul Ariffin Abu Bakar

• Main Authors: Ahman, Aini Nazirah, Razman, Muhammad Nabil Fikri, Abu Bakar, Zainul Ariffin
• Format: Thesis
• Language: English
• Published: 2015
• Subjects: Air transportation. Airlines; Consumer satisfaction; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/61219/1/61219.pdf; https://ir.uitm.edu.my/id/eprint/61219/

Low cost carrier or low-cost airline refer to the airline that provided the basic need with the no-frills, discounted or budgeted carrier in exchanges for eliminating the traditional passenger services. The Malaysia home-grown have several low-cost carriers such as Air Asia, Firefly, and Malindo Air...