Facilities management performance indicators for balanced scorecard application in local authorities / Norashikin Rahmat

• Main Author: Rahmat, Norashikin
• Format: Thesis
• Language: English
• Published: 2021
• Subjects: Maintenance and repair
• Online Access: https://ir.uitm.edu.my/id/eprint/60943/1/60943.pdf; https://ir.uitm.edu.my/id/eprint/60943/

Local authorities have always been considered as organizations that can provide better services in terms of service delivery and facilities. However, the lack of performance indicators for Facilities Management (FM) is becoming crucial for the local authorities to measure the performance of FM. The...