Customer service: the study on the effectiveness of the Elektrik Bestari in Kedai Tenaga Shah Alam Centre in providing electricity advisory service (information) for residential segments / Mohd Zaid Mohd Tahir

• Main Author: Mohd Tahir, Mohd Zaid
• Format: Student Project
• Language: English
• Published: 1999
• Subjects: Consumer satisfaction; Customer services. Customer relations; Consumer complaints. Complaint letters; Personnel management. Employment management; Performance standards
• Online Access: https://ir.uitm.edu.my/id/eprint/60316/1/60316.pdf; https://ir.uitm.edu.my/id/eprint/60316/

This project paper is prepared as a partial fulfilment of the Bachelor of Business Administration (BBA) majoring in Marketing. Due to this purpose, I have determined the topic of my research study towards TNB Sdn. Bhd Shah Alam district that entitled “Customer Service: The Study on The Effectiveness...