A study on customers’ satisfaction towards service quality at Melaka A’famosa water theme park / Maizatul Adaiwiah Rohim, Nurul Hasimah Abdul Fatah and Siti Hajar Hashim

• Main Authors: Rohim, Maizatul Adaiwiah, Abdul Fatah, Nurul Hasimah, Hashim, Siti Hajar
• Format: Student Project
• Language: English
• Published: 2014
• Subjects: Travel. Voyages and travels (General); Consumer satisfaction; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/60221/1/60221.pdf; https://ir.uitm.edu.my/id/eprint/60221/

Over the decade, the tourism industry is a large business and become booming. Tourism is alive with dynamic growth, new activities, new destinations, new technology, new markets and rapid changes. Generally, mostly people presume that tourism is an activity of sightseeing, visiting friends and relat...