A study on health tourism industry: a case study among customer at spa in Bandar Hilir, Melaka / Aqilla Farihah Jumaat, Mohd Firdaus Abdul Rahim and Nur Amanina Halim

• Main Authors: Jumaat, Aqilla Farihah, Abdul Rahim, Mohd Firdaus, Halim, Nur Amanina
• Format: Student Project
• Language: English
• Published: 2014
• Subjects: Travel. Voyages and travels (General); Melaka; Consumer satisfaction
• Online Access: https://ir.uitm.edu.my/id/eprint/59903/1/59903.pdf; https://ir.uitm.edu.my/id/eprint/59903/

This research attempts to study customer’s satisfaction towards spas in Bandar Hilir, Melaka. This report is the outcome of a field research, which aimed to determine the quality of services offered by spas in Bandar Hilir, Melaka. This paper aims to discover what customers feel and think of the qua...