Users' perceptions of service quality at the Library of Co-operative College, Malaysia / Siti Suhana Adnan

• Main Author: Adnan, Siti Suhana
• Format: Thesis
• Language: English
• Published: 2009
• Subjects: University and college. Academic libraries; Information services. Information centers
• Online Access: https://ir.uitm.edu.my/id/eprint/58633/1/58633.PDF; https://ir.uitm.edu.my/id/eprint/58633/

This study is an exploratory study which examines the users' perceptions of service quality at the Library of Co-operative College, Malaysia. It attempts to assess the factors that influenced the quality services in CCM Library services, the problems area in library services and the perceived l...