Are public sector power supply organizations public-centered in developing countries? Servqual investigation / Warda Shahid Hamid ... [et. al]

• Main Authors: Shahid Hamid, Warda, Ayyaz, Mubashir, Raza, Adnan, Kashif, Muhammad, Langrial, Sitwat
• Format: Article
• Language: English
• Published: 2011
• Subjects: Public relations. Industrial publicity; Work groups. Team work in industry. Quality circles
• Online Access: https://ir.uitm.edu.my/id/eprint/5861/2/5861.pdf; https://ir.uitm.edu.my/id/eprint/5861/

The study aims to investigate perceived service quality of Pakistan‟s only public sector power services provider. Primary data is collected from 300 randomly selected power supply consumers who visited different local places, during a two-month data collection period. The respondents were asked to f...