Customer service: why it is so poor and how to improve it / Wan Kalthom Yahya

Everyone knows that customer service is important. By understanding that customers are their sole reason for the companies to be in the business and especially in today's highly competitive business environment, customer satisfaction makes a real difference. But, how many people and how many co...

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Bibliographic Details
Main Author: Yahya, Wan Kalthom
Format: Conference or Workshop Item
Language:English
Published: 2003
Subjects:
Online Access:https://ir.uitm.edu.my/id/eprint/58383/1/58383.PDF
https://ir.uitm.edu.my/id/eprint/58383/
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