The relationship between acceptance of technological changes and job performance among administrative support staff at Harina Consultancy Services Sarawak/ Bonny Madong

• Main Author: Madong, Bonny
• Format: Student Project
• Language: English
• Published: 2017
• Subjects: Indexes (General); Performance standards; Technology. Technological innovations
• Online Access: https://ir.uitm.edu.my/id/eprint/58258/1/58258.pdf; https://ir.uitm.edu.my/id/eprint/58258/

This study was conducted to develop an understanding of the role of acceptance of technological changes as a prediction of an administrative support personnel job performance at Harina Consultancy Services Sarawak. Employees might experience difficulties for not being able to cope with the changes and it is feared that such behaviour can influence their job performance. Using a survey method, data were gathered from 81 administrative support staff employed at Harina Consultancy Services Sarawak. The Davis (1989), Technology Acceptance Model (TAM) was used to investigate the relationship between Perceived Ease of Use (PEOU) and Perceived Usefulness (PU) of technology and job performance. The result from this study suggests shows that there is a poor weak positive relationship between acceptance of technological changes and job performance, which the value r=.380 (p<0.01) among administrative support staff in Harina Consultancy Services Sarawak.