Business Process Reengineering (BPR): rejuvenate the business licensing process in a local government / Muhammad Ridhwan Ab. Aziz … [et al.]

• Main Authors: Ab. Aziz, Muhammad Ridhwan, Abdul Shukor, Syadiyah, Ahmad Bustamam, Ummi Salwa, Mohamed, Zainal Abidin
• Format: Book Section
• Language: English
• Published: Faculty of Administrative Science and Policy Studies 2012
• Subjects: Management. Industrial Management; Local government
• Online Access: https://ir.uitm.edu.my/id/eprint/55242/1/55242.pdf; https://ir.uitm.edu.my/id/eprint/55242/

Government’s transformation plans are being implemented in various ministries and departments at the Federal level and are supposed to trickle down to the state and district levels as well. We have heard of several on-line systems, “PEMUDAH” and “BLESS” where issues on bureaucracy (amongst others) a...