Customer satisfaction towards workers service delivery performance : a study case on disable workers at KFC Tg. Aru, Kota Kinabalu / Linda Sibun

• 第一著者: Sibun, Linda
• フォーマット: Student Project
• 言語: English
• 出版事項: 2010
• 主題: Rehabilitation centers. Vocational rehabilitation. Employment of people with disabilities; Consumer satisfaction; People with disabilities. Including blind, deaf, people with physical and mental disabilities
• オンライン･アクセス: https://ir.uitm.edu.my/id/eprint/52644/1/52644.pdf; https://ir.uitm.edu.my/id/eprint/52644/

Disable workers can satisfied customers during performing service delivery. By using five dimension of service quality, it increases the customers satisfaction. The purpose of this paper is to see whether the five service delivery dimensions contribute to customer satisfaction on service delivery pe...