Web-based field service system / Moon Ting Su, Hui Koon Chuah and Chai Ee Khoo

• Main Authors: Moon, Ting Su, Hui, Koon Chuah, Chai, Ee Khoo
• Format: Conference or Workshop Item
• Language: English
• Published: 2004
• Subjects: Customer services. Customer relations; Web-based user interfaces. User interfaces (Computer systems); Web databases
• Online Access: https://ir.uitm.edu.my/id/eprint/50512/1/50512.PDF; https://ir.uitm.edu.my/id/eprint/50512/

Companies are continuing to place more emphasis on all types of customer services, including field service. Field service is defined as the processes involved in servicing products in the field after they have been sold. It is a specialized subset of functions under the broad umbrella of Customer Re...