Counseling quality in community pharmacies in Selangor / Noraseli Ali

• Main Author: Ali, Noraseli
• Format: Thesis
• Language: English
• Published: 2010
• Subjects: Medical personnel and the public. Physician and the public; Statistical methods; Hospital Administration
• Online Access: https://ir.uitm.edu.my/id/eprint/50089/1/50089.pdf; https://ir.uitm.edu.my/id/eprint/50089/

Quality of counseling in a community pharmacy setting is difficult to measure; the pseudo customers approach appears to be a more reliable measure compared to other methods. The aim of this research is to study the level and quality of patient counseling skills in community pharmacies in Selangor. O...