The effectiveness of implementation CAPA on managing complaints in George Kent (Malaysia) Berhad / Nuraina Amirah Muhamad Sani
The purpose of this paper is to understand the customer complaint process/flow; to study the CAPA is the successful tool to develop the quality of the product; and the effectiveness of CAPA on managing complaints in George Kent Malaysia (GKM). Data are collected by doing interview with three GKMs st...
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| Format: | Student Project |
| Language: | English |
| Published: |
2018
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| Online Access: | https://ir.uitm.edu.my/id/eprint/49701/1/49701.pdf https://ir.uitm.edu.my/id/eprint/49701/ |
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