The quality of service standard in MASKargo claim section / Azroy Majid Abu Bakar

• Main Author: Abu Bakar., Azroy Majid
• Format: Student Project
• Language: English
• Published: 1996
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Performance standards
• Online Access: https://ir.uitm.edu.my/id/eprint/47332/1/47332.pdf; https://ir.uitm.edu.my/id/eprint/47332/

MASKargo Claim Section deals in solving and handling of claims from the claimants if delayed, damaged or loss of consignment occurs. The procedure and handling of claims that are used by MASKargo Claim Section are based on the Resolutions Recommended by IATA but the implementation by them does not r...