Citizen report card as a social accountability tool towards customer satisfaction / Marni Ghazali and Haris Abd Wahab

• Main Authors: Ghazali, Marni, Abd Wahab, Haris
• Format: Article
• Language: English
• Published: Universiti Teknologi MARA, Shah Alam 2017
• Subjects: Public policy (General). Policy sciences; Research; Methodology
• Online Access: http://ir.uitm.edu.my/id/eprint/46275/1/46275.pdf; http://ir.uitm.edu.my/id/eprint/46275/; https://jas.uitm.edu.my/index.php/14-archieve-2015/42-volume-14-no-1-june-2017

Making public services more accountable and responsive to the needs and expectations of citizens could improve public service delivery. Thus, this study aims to identify the level of customer satisfaction in relation to service received. Secondly is to identify the level of implementation of the cit...