Analyzing and comparing customer waiting time in road transport department office using queuing theory model and simulation model / Noor Hidayah Mohd Zaki … [et al.]

• Main Authors: Mohd Zaki, Noor Hidayah, Ismanuddin, Aina Nabila, Mahusin, Siti Nur Amimah, Mohamad Yusuf, Asmahanim
• Format: Article
• Language: English
• Published: Universiti Teknologi MARA Cawangan Pahang 2020
• Subjects: Transportation (General works). Communication and traffic; Malaysia; Roads
• Online Access: http://ir.uitm.edu.my/id/eprint/46042/1/46042.pdf; http://ir.uitm.edu.my/id/eprint/46042/; http://www.gadingst.learningdistance.org/index.php/gadingst/article/view/76

Waiting for service or also known as queuing is a frequently occurring phenomenon. People queue for services at various place such as at the hospitals, banks, post offices and many more. However, long and unmanaged queues may cause dissatisfactions among the customers thus will affect the customers’...