Quality service performance model in academic library: a case study at research University (USM) / Junaida Ismail ... [et al.]

• Main Authors: Ismail, Junaida, Ladisma@ Awis, Mahadir, Musa Sharunizam Shari, Aishah, Abu, Roziya
• Format: Research Reports
• Language: English
• Published: 2009
• Subjects: University and college. Academic libraries; Personnel. Librarians
• Online Access: http://ir.uitm.edu.my/id/eprint/45634/1/45634.pdf; http://ir.uitm.edu.my/id/eprint/45634/

This study in particular scrutinizes the quality service in academic library. The reason for choosing academic libraries at Research University (USM) is because this university by virtue provides service par excellence. Thus, the implementation of quality service could be a guideline or standards to...