Development of information management platform to improve the effectiveness and efficiency of agents performance: a case study approach / Fadhil Maulana, Rangga Waskito Bawono and Yohannes Kurniawan

The purpose of this research is to develop the features in the information management platform (Sociomile) and how to make it easier for users to respond of tickets (complaints and feedback) from consumers. The data collection for this research used direct interviews with users and modeling used the...

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Bibliographic Details
Main Authors: Maulana, Fadhil, Bawono, Rangga Waskito, Kurniawan, Yohannes
Format: Article
Language:English
Published: Universiti Teknologi MARA 2020
Subjects:
Online Access:http://ir.uitm.edu.my/id/eprint/43871/1/43871.pdf
http://ir.uitm.edu.my/id/eprint/43871/
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