A study of the speech act of complaining / Nurfarahin Ahmad, Nalini Arumugam and Kaarthiyaini Supramaniam

• Main Authors: Ahmad, Nurfarahin, Arumugam, Nalini, Supramaniam, Kaarthiyaini
• Format: Article
• Language: English
• Published: Universiti Teknologi MARA Shah Alam 2017
• Subjects: Language. Linguistic theory. Comparative grammar; Language and languages; Content analysis (Communication)
• Online Access: http://ir.uitm.edu.my/id/eprint/43286/1/43286.pdf; http://ir.uitm.edu.my/id/eprint/43286/; http://myjms.mohe.gov.my/index.php/ijmal/article/view/7616

The present study aims to examine the speech act of complaining performed by consumers of a particular organisation by investigating the pragmatics strategies employed by the consumers in complaining. The behaviours of Malaysian non-native English speakers when making online complaints directed to a...