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A study to identify Total Quality Management (TQM) in MNR Usahajaya : How it affects the management of the company / Mohd Qusyairyilsyahdan

This research is an attempt to identify Total Quality Management (TQM) in MNR Usahajaya: how it affects the management of the company. Over 11 questionnaires were distributed during the study. The researcher identified that there is two (2) independent involved in this study namely, Leadership an...

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Bibliographic Details
Main Author: Qusyairyilsyahdan, Mohd
Format: Student Project
Language:English
Published: 2016
Subjects:
Delegation of authority. Decentralization in management. Span of control
Organizational behavior. Corporate culture
Total quality management. Benchmarking
Employee motivation
Online Access:http://ir.uitm.edu.my/id/eprint/43261/1/43261.pdf
http://ir.uitm.edu.my/id/eprint/43261/
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Summary:This research is an attempt to identify Total Quality Management (TQM) in MNR Usahajaya: how it affects the management of the company. Over 11 questionnaires were distributed during the study. The researcher identified that there is two (2) independent involved in this study namely, Leadership and management commitment and Staff capacity and capability. In the findings, it is shown that staff capacity and capability have a perfectly positive relationship with the dependent variable. The dependent variable in this study is the total management which consists of manage, managing, and manager. Respondent involved in this study are all the staff that worked in MNR Usahajaya.

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