Factors that influenced customers’s satisfaction towards train services at KTM Sungai Petani / Sakina Said and Umi Hawa Jamaluddin

• Main Authors: Said, Sakina, Jamaluddin, Umi Hawa
• Format: Student Project
• Language: English
• Published: 2018
• Subjects: Railroads. Rapid transit systems; Transportation (General works). Communication and traffic; Consumer satisfaction; Customer services. Customer relations
• Online Access: http://ir.uitm.edu.my/id/eprint/43016/1/43016.pdf; http://ir.uitm.edu.my/id/eprint/43016/

The Keretapi Tanah Melayu Berhad (KTMB) is one of the organizations which provide public transportation services in Malaysia. Nowadays, the number of passengers are keep on increasing from time to time. So, it is important to KTMB to ensure the customers are satisfied with the service provided by th...