The importance of training towards better service productivity: A case of 3-star hotels in Kuantan / Norazlan Anual and Kamisah Ariffin

• Main Authors: Anual, Norazlan, Ariffin, Kamisah
• Format: Conference or Workshop Item
• Language: English
• Published: 2004
• Subjects: Organization; Labor productivity; Organizational effectiveness. Performance measurement
• Online Access: http://ir.uitm.edu.my/id/eprint/42917/1/42917.pdf; http://ir.uitm.edu.my/id/eprint/42917/

The most critical resource in an organization is the workforce. It is the staff that directly uses the other resources to sell, to make, to process, or to provide quality of service. How well the resources of money, materials and equipment are used depends largely upon the human resources. Therefore...