Perceptions of part time students (EPJJ) towards the service quality offered at UiTM Dungun, Terengganu / Zainuddin Zakaria, Faizatul Akmam Aminiddin and Moktar Awang

• Main Authors: Zakaria, Zainuddin, Aminiddin, Faizatul Akmam, Awang, Moktar
• Format: Conference or Workshop Item
• Language: English
• Published: 2004
• Subjects: Consumer satisfaction; Malaysia; Institutions of higher education
• Online Access: http://ir.uitm.edu.my/id/eprint/42815/1/42815.pdf; http://ir.uitm.edu.my/id/eprint/42815/

In this new era of globalization, service quality in any industry especially in the service sectors, has become an increasingly important issue. Customers are now focused on what the company can offer and whether needs and wants can be satisfied. Usually, service quality is related to the customer s...