A Study on the relationship of the SERVQUAL Dimensions that affecting users’ satisfaction at Sungai Petani Public Library / Mohamad Norhaswandi Md Nadzir and Nabila Anis Nazuki

• Main Authors: Md Nadzir, Mohamad Norhaswandi, Nazuki, Nabila Anis
• Format: Student Project
• Language: English
• Published: 2018
• Subjects: Public libraries; Library administration; Automation
• Online Access: http://ir.uitm.edu.my/id/eprint/42406/1/42406.pdf; http://ir.uitm.edu.my/id/eprint/42406/

This research was conducted to study the relationship of the SERVQUAL dimensions that affecting users’ satisfaction at Sungai Petani public library. This study conducted in order to determine which factors need to be highlight by public library to ensure that their users give a positive comment and...