Kopitiam owner’s perceptions towards information technology adoption / Salmalina Salleh, Norhayati Mat Yusoff @ Mohd Yusof and Dahlan Abdullah.

• Main Authors: Salleh, Salmalina, Mat Yusoff @ Mohd Yusof, Norhayati, Abdullah, Dahlan
• Format: Research Reports
• Language: English
• Published: 2012
• Subjects: Hospitality industry. Hotels, clubs, restaurants, etc. Food service; Malaysia; Restaurants, cafeterias, tearooms, etc.
• Online Access: http://ir.uitm.edu.my/id/eprint/42344/1/42344.pdf; http://ir.uitm.edu.my/id/eprint/42344/

Technology, particularly information technology (IT), is becoming an important strategic asset for hospitality organizations such as restaurant industry to improve their organizational performance and strategic competitiveness. In general, restaurant service processes such as making reservations and...