Administrative reform: a case study at Public Service Department of Malaysia / Farah Adilla Ab Rahman, Marni Ghazali and Nurul Akma Kamarudin

• Main Authors: Ab Rahman, Farah Adilla, Ghazali, Marni, Kamarudin, Nurul Akma
• Format: Research Reports
• Language: English
• Published: 2011
• Subjects: Theory. Method. Relation to other subjects. Performance; Organizational sociology. Organization theory
• Online Access: http://ir.uitm.edu.my/id/eprint/41817/1/41817.pdf; http://ir.uitm.edu.my/id/eprint/41817/

The Malaysian public servant has undergone considerable changes since the country achieved independence in 1957. It has transformed itself from a maintenance-oriented administration in the 1950's, to a customer-oriented administration in the 1990's. The evolution was made possible by the n...