Customer Waiting Time in Department of Labour, Kuala Terengganu: A Queuing Approach / Norsyafiqah Mohamad, Masnita Misiran and Zahayu Md Yusof

• Main Authors: Mohamad, Norsyafiqah, Misiran, Masnita, Md Yusof, Zahayu
• Format: Article
• Language: English
• Published: Universiti Teknologi MARA, Negeri Sembilan 2020
• Subjects: Theory and method of social science statistics; Consumer satisfaction; Statistical methods
• Online Access: http://ir.uitm.edu.my/id/eprint/41417/1/41417.pdf; http://ir.uitm.edu.my/id/eprint/41417/; https://nsembilan.uitm.edu.my/joacns/

Businesses adopt queuing mechanism as it can improve efficiency and provide economic use of resources. Some business segment that normally adapted queuing theory include assessing staff scheduling, productivity, performance, and customers waiting time. This article will adopt queuing theory to curr...