Service quality dimensions that leads to customer satisfaction: A case study of ASNB Kuching / Ahmad Shahrizan Esqadilla Salmi
This research attempts a quantitative investigation to measure the relationship between service quality dimensions towards customer satisfaction in ASNB Kuching. It is become very important because the quality of service itself will determine the reaction of the customers. It also can be an indicato...
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| Format: | Research Reports |
| Language: | English |
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Universiti Teknologi MARA Cawangan Sarawak , Kampus Samarahan
2016
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| Online Access: | http://ir.uitm.edu.my/id/eprint/41404/1/41404.pdf http://ir.uitm.edu.my/id/eprint/41404/ |
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