Adoption Behavior in Sustaining the Mobile Banking Services / Winnie Poh Ming Wong ... [et.al]
The usage of M-banking adoption has received substantial attention in recent years. However, there is limited study investigating the m-banking adoption in Malaysia, specifically among the young adults in Sarawak. This study attempts to determine the relationship between attitude towards banking, c...
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Universiti Teknologi MARA, Cawangan Sarawak
2020
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Online Access: | http://ir.uitm.edu.my/id/eprint/40318/1/40318.pdf http://ir.uitm.edu.my/id/eprint/40318/ http://ijsmssarawak.com/ijsms_vol_5_2/7.M065_Mobile_Banking.pdf |
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my.uitm.ir.403182021-01-11T04:48:18Z http://ir.uitm.edu.my/id/eprint/40318/ Adoption Behavior in Sustaining the Mobile Banking Services / Winnie Poh Ming Wong ... [et.al] Poh, Winnie Poh Ming Wong Wan, Lin Wong Hua, Chin Chee Banking The usage of M-banking adoption has received substantial attention in recent years. However, there is limited study investigating the m-banking adoption in Malaysia, specifically among the young adults in Sarawak. This study attempts to determine the relationship between attitude towards banking, compatibility, customer-trust, and perceived benefits towards intention to adopt m-banking. Besides, the present study also aims to investigate the moderating impact of trustworthiness on selected exogenous variables and intention to adopt m-banking. A self-administrated questionnaire containing 37 closed-ended questions was developed. Data were collected from 500 respondents and analysed using the SmartPLS. The results depicted that compatibility and trustworthiness were found to have a significant relationship with m-banking adoption. Interestingly, trustworthiness was found moderating the relationship among positive attitudes towards banking on m-banking adoption. Both theoretical and managerial implications were presented. Universiti Teknologi MARA, Cawangan Sarawak 2020-07-27 Article PeerReviewed text en http://ir.uitm.edu.my/id/eprint/40318/1/40318.pdf Poh, Winnie Poh Ming Wong and Wan, Lin Wong and Hua, Chin Chee (2020) Adoption Behavior in Sustaining the Mobile Banking Services / Winnie Poh Ming Wong ... [et.al]. International Journal of Service Management and Sustainability, 5 (2). pp. 129-162. ISSN 2550-1569 http://ijsmssarawak.com/ijsms_vol_5_2/7.M065_Mobile_Banking.pdf |
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Banking Poh, Winnie Poh Ming Wong Wan, Lin Wong Hua, Chin Chee Adoption Behavior in Sustaining the Mobile Banking Services / Winnie Poh Ming Wong ... [et.al] |
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The usage of M-banking adoption has received substantial attention in recent years. However, there is limited study investigating the m-banking adoption in Malaysia, specifically among the young adults in Sarawak. This
study attempts to determine the relationship between attitude towards banking, compatibility, customer-trust, and perceived benefits towards intention to adopt m-banking. Besides, the present study also aims to investigate the moderating impact of trustworthiness on selected exogenous variables and intention to adopt m-banking. A self-administrated questionnaire containing 37 closed-ended questions was developed. Data were collected from 500 respondents and analysed using the SmartPLS. The
results depicted that compatibility and trustworthiness were found to have a significant relationship with m-banking adoption. Interestingly, trustworthiness was found moderating the relationship among positive attitudes towards banking on m-banking adoption. Both theoretical and managerial implications were presented. |
format |
Article |
author |
Poh, Winnie Poh Ming Wong Wan, Lin Wong Hua, Chin Chee |
author_facet |
Poh, Winnie Poh Ming Wong Wan, Lin Wong Hua, Chin Chee |
author_sort |
Poh, Winnie Poh Ming Wong |
title |
Adoption Behavior in Sustaining the Mobile Banking Services / Winnie Poh Ming Wong ... [et.al] |
title_short |
Adoption Behavior in Sustaining the Mobile Banking Services / Winnie Poh Ming Wong ... [et.al] |
title_full |
Adoption Behavior in Sustaining the Mobile Banking Services / Winnie Poh Ming Wong ... [et.al] |
title_fullStr |
Adoption Behavior in Sustaining the Mobile Banking Services / Winnie Poh Ming Wong ... [et.al] |
title_full_unstemmed |
Adoption Behavior in Sustaining the Mobile Banking Services / Winnie Poh Ming Wong ... [et.al] |
title_sort |
adoption behavior in sustaining the mobile banking services / winnie poh ming wong ... [et.al] |
publisher |
Universiti Teknologi MARA, Cawangan Sarawak |
publishDate |
2020 |
url |
http://ir.uitm.edu.my/id/eprint/40318/1/40318.pdf http://ir.uitm.edu.my/id/eprint/40318/ http://ijsmssarawak.com/ijsms_vol_5_2/7.M065_Mobile_Banking.pdf |
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